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As a vendor, the Tensor9 Customer Experience Playground lets you quickly deploy a sample app into your own AWS account. You can experience what it’s like for your customers to deploy your app into their own environment. The playground uses Open WebUI, Ollama, and Qwen to provide a sample AI that runs entirely offline, coupled with an LLM and chat interface. Deploying a playground environment is easy and only takes about 15 minutes. Important: The Customer Experience Playground is free to use, but creating a Customer Experience Playground environment in your AWS account will incur modest charges from AWS (in most cases, less than $0.50 per hour in US dollars). After you are finished exploring the Customer Playground, you must shut down and delete your playground appliance to avoid further AWS charges. If you do not shut down your playground, it will be automatically shut down and deleted after 3 days.

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Prerequisites

You must go to the Customer experience playground page, click Explore for Free, then complete the form to request access to the Customer Playground. You will also need:
  • An AWS account used solely for the playground
  • Admin login credentials for this account

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Information we collect

When using the playground, Tensor9 does not collect any personal information except for your name, company name, and email address, which you provide on the signup form. We also do not use any behavioral tracking or analytics. The data that Tensor9 collects is limited solely to essential deployment and authentication information that is required to operate the Tensor9 software.

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Permissions for IAM roles

The policy that is used to set up your playground grants complete lifecycle management permissions for IAM roles. The permissions holder can create, configure, monitor, modify, use, and delete roles within your AWS account. This is needed to grant sufficient permissions to the playground vendor account to deploy the application into your AWS account. Note: When deploying Tensor9 in real-world, non-playground scenarios, other scoped permissions options are available for fine-grained control.

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Set up your playground

Setting up your playground environment takes only a few minutes, but you need to request access to the playground, as noted in the Prerequisites section. To request this link and set up your playground:
  1. Go to the Tensor9 Customer Playground page and click Explore for free to begin.
  2. Complete the form, then check your email for a message with a signup link. Responses are typically sent the same business day.
  3. Click the signup link to begin setting up your playground. A web page opens and prompts you to log in. You should log into the AWS account that you set up specifically to use the playground.
  4. After you log in, a page displays showing you various options for customizing your playground appliance. In most environments, you can leave all settings on this page at their default values.
Note: If you customize your CloudFormation stack name on this page, make note of it because you will need to know this stack name during the shutdown procedure.
  1. Check the I acknowledge that AWS CloudFormation might create IAM resources checkbox and click the Create stack button.
At this point, your playground appliance begins starting up. The playground setup web page displays Your appliance is starting up until startup is complete, which takes about 15 minutes. The page automatically loads your playground environment when it is ready. Important: When you are finished using your playground, you must shut it down to avoid further charges to your AWS account.

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Shut down and delete your playground appliance

  1. Go to your AWS CloudFormation stacks page.
  2. Find your playground installation stack in the list. The default name begins with ai-chat-install, but if you customized the stack name during playground setup, then find the stack with your customized name.
  3. Click the link for your playground stack. The Description field displays Visit the following link to uninstall the app, followed by a URL.
  4. Copy and paste the URL into a new browser tab. A page loads and prompts you to begin the uninstall process for your playground.
  5. Click the Delete All button. The delete process begins for your playground.
  6. Watch your AWS CloudFormation stacks page as the playground stacks are deleted. After a few minutes, the only remaining stack is the playground installation stack.
Important: Do not delete the playground installation stack until all other playground stacks have been automatically deleted by the uninstall process. If you manually delete the playground installation stack before uninstall finishes, then the uninstall will never finish.
  1. Select the playground installation stack and click the Delete button.
Your playground is now shut down and deleted.

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Set up another playground

You cannot create more than one playground using the same email address, even if you shut down and delete the previous playground. If you wish to create a new playground after you have previously created a playground, then:
  1. Delete your browser cookies for tensor9.com.
  2. Go to Set up your playground and follow the same procedure as you followed when setting up your previous playground, but enter a different email address.
Important: You must use a different email address to create the new playground. If you use the same email address that you used to set up a previous playground, the new playground is not created.

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Contact us

If you have questions, contact us at [email protected].