3 Weeks To Your First
Self-Hosted Customer
A structured program for SaaS vendors who need to deploy into customer environments. Free stack analysis in Week 1. If both sides want to continue, we get you deployed within 3 weeks.
How The 3 Weeks Break Down
Week 1
Stack Analysis
We dig into your architecture — services, databases, queues, secrets, external dependencies — to understand your starting poing and create your origin stack.
Your time: 3–5 hrs. Architecture walkthroughs, config access.
Week 2
Compile, Test + Instrument
We compile your origin stack into a deployable form factor, validate it in a test environment, harden security, and set up observability (logging, metrics, tracing). Your team reviews.
Your time: 4–6 hrs. Review and questions.
Week 3
Deploy + Validate Operations
Installation in your customer’s environment. We validate deployment, observability, and remote operations all work end-to-end. We stay on-call through stabilization.
Your time: Varies by customer environment.
Who Does What
We handle the infrastructure, but you know your product better than we do.
Tensor9 handles
- Infrastructure analysis and mapping
- Origin stack creation
- Form factor compilation
- Test environment deployment
- Observability setup (logging, metrics, tracing)
- Remote operations configuration
- Security hardening
- Customer deployment + on-call
You’ll need to do
- Assign an engineer as point of contact
- Provide access to code and configs
- Walk us through your architecture
- Review the compiled deployment
- Coordinate with your customer
- Answer questions along the way
Not Just Deployment. A Platform for Day 2 and Beyond.
By the end of the program you’re set up across all three pillars, not just the initial install.
Deployment
Compiled form factor deployed to your customer’s environment. Continuous updates synced from your SaaS release cycle.
Observability
Centralized logging, metrics, and tracing from customer environments back to your team. See what’s happening without asking for access.
Operations
Debug and fix remotely. Push config changes, run diagnostics, manage incidents across every deployment from one place.
What to Expect
A few things worth knowing before you start.
Minimal Changes to Your Stack
Tensor9 compiles at the infrastructure layer, not your application code. You may need to make small adjustments like removing hardcoded endpoints or properly modeling implicit dependencies.
3 Weeks Works for Most Stacks
If yours has unusually complex dependencies (50+ microservices, GPU workloads, a custom service mesh) it might take longer. We’ll tell you on Day 1.
The First Customer is the Hardest
After that, subsequent customers use the same compiled form factor. Updates flow from your normal release cycle. One codebase, every environment.
You Leave With Day 2 Covered
The program doesn’t end at deployment. You leave with observability, remote operations, and update delivery all working. Not just installed, but operational.
Pricing
No professional services fee. This is how we onboard vendors.
Week 1 is free
We analyze your architecture and tell you what a compiled deployment would look like. If it’s not a fit, we’ll tell you and neither side has wasted more than a few hours.
Weeks 2–3 under a Tensor9 subscription
If both sides want to continue, the rest of the program is covered by your subscription. You’re paying for the platform, not the onboarding.